Here are some answers to frequently asked questions.  Please feel free to Contact Us if you still have any questions.

• Where will you ship and what are your Shipping Rates?
• How do I pay for my purchase?
• How do I find out what size I am?
• What is my Birthstone?
• How do I take care of my Jewelry?

Where will you ship and what are your Shipping Rates? TOP

We ship via Canada Post to any address confirmed by PayPal.  If your address is not confirmed, please Contact Us to verify your shipping address in order to avoid delays in shipment. Shipment will be made within 24 hours of cleared payment.  Please allow an additional 2 days for custom/personalized orders (Made to Order) to be shipped.  Shipping fees are flat rate per item and depending on country designation. We do not ship on Sundays or Canadian Statutory Holidays.

CANADIAN RESIDENTS

Local Pickup Now Available!!! If you live in New Westminster, BC, or Surrounding Cities, don't pay for any shipping and pick up your order from us instead. Be sure to enter in the comments section "Customer Pickup" during checkout. We will refund any shipping cost to you via PayPal and we will contact you to schedule a convenient time to pick up your order.

Canadian shipping is $2.75 for your first item, additional items in the same invoice is $0.25/item and will be shipped via Lettermail-Other. This method is the most economical. Please note that by using this method, your package will not include tracking or insurance and is valid for Orders up to a maximum of 500g.  Orders can also be sent sent via Expedited Parcel. This method includes tracking and insurance up to $100.00. If you would like your order sent by this method, please Contact Us  for a quote.

UNITED STATES and INTERNATIONAL RESIDENTS

US shipping rate is $4.00 for the first item, additional items in the same invoice is $0.25/item.

All Other Countries shipping rate is $6.50 for the first item, additional items in the same invoice is $0.25/item.

Orders will be sent via Canada Post Int'l Small Packet. This method does not include tracking but includes insurance up to $100.00. If you wish to have a tracking number for your package, then Contact Us  to have the Order sent via Expedited Parcel. This method includes tracking and insurance up to $100.00. We will send you an updated invoice via PayPal.

Jewelry by Saniki Creations will automatically upgrade shipping to Expedited Parcel on orders over $75.00USD plus pay for shipping. This is valid for ALL countries.

Jewelry by Saniki Creations is not liable for any packages lost or damaged once it's in the hands of the Post Office. All customs duties and taxes are the responsibility of the Customer.

Due to customs, holidays or acts of nature, timeframe for delivery is a guideline only.

Return Policy

If you are not completely satisfied with your purchase, you have 7 days from receipt of package to return your order. Items must be unused and in original packaging or refund will not be applied. You will be responsible for all shipping costs to send back to us.  A refund will be issued via PayPal for the total price less original shipping fees once we receive the item.  Please Contact Us first so we can issue you a Return Control Number (RCN) to be attached to the item that will be returned.

Return items to:

Non Returnable Items

Earrings and Customized Jewelry/Accessories are NOT returnable.

How do I pay for my purchase? TOP

We accept all major credit cards and bank eCheck payments via PayPal.

PayPal is a secure way to pay without exposuring your credit card or bank information. An account with PayPal is not required to use this method of payment.

Please note: eCheck can take up to 7 to 10 business days before it is cleared, therefore your order may be delayed until payment has cleared our account.

***Canadian Residents can also pay by cheque or money order.  Cheques must be issued from a major Canadian Bank or Credit Union.  Please Contact Us if you wish to pay by cheque or money order and the item(s) you wish to purchase, we will then email you an invoice for the purchase amount with information on where to send your payment.  Please note that your purchase will be shipped once payment has cleared our account.***

How do I find out what size I am? TOP

What is my Birthstone? TOP

Use the guide below to help with choosing your birthstone crystal.

We will be using Lead Free Fire-Polished Czech Glass beads for Bracelets made for children under 12 years of age.

How do I take care of my Jewelry? TOP

The internet has alot of sites geared towards instructions on how to take care of your precious jewels.  I personally like the information as posted by the Zales website.  This is what they said:

Cleaning

A regular professional cleaning is a good idea. Not only does it keep your jewelry looking its best, it also ensures that a trained professional takes a look at it at least once a year, allowing for the earliest possible detection of wear or damage. Between professional cleanings, however, there are some things you can do to keep your jewelry clean.

Diamonds
For diamonds, use a soft-bristled non-metallic brush and a mild ammonia and water solution. Gently scrub away any grime, especially around the prongs or setting where buildup is likely. Even a clean looking diamond often has a thin layer of skin oil and will shine better after a cleaning. Avoid touching the diamond as much as possible.

Gemstones
Cleaning gemstones is easy. Simply soak the piece in a bowl of warm, soapy water for several minutes and then use a soft, non-metallic brush to remove any grime. If you use a jewelry cleanser, make sure it is non-abrasive. Don’t use harsh chemical cleaners, and don’t clean the item in the sink too often it ends up down the drainpipe. Also keep in mind that some gemstones may have been treated or enhanced by heating, oiling, irradiation or diffusion. Heated and irradiated stones generally don’t require special care when cleaning, but diffused stones could become lighter if scrubbed too hard. Also, the oil on an emerald can be stripped away by cleaning, making the emerald change appearance. If this happens, simply bring it to your jeweler for re-oiling.

Pearls
Pearls are beautiful. Unfortunately, the layers of nacre of which a pearl is made are very soft by jewelry standards and easily damaged. Since it is an organic compound, pearls also are easily dulled or even eaten away by chemicals and alcohol. Wash cultured pearls in very mild, soapy water and nothing else. It's also a good idea to bring your cultured pearls in for restringing every couple of years, especially if you wear them often.

Metals
For mountings, you can use rubbing alcohol to dissolve some of the stickier grime. However, don’t use alcohol on any kind of pearl jewelry. Soap and water and a soft brush will take care of most of your cleaning needs. Make sure the brush is VERY soft when used on metal, especially gold, which can be scratched relatively easily. Use a soft cloth that won’t leave fuzz or threads behind to dry and buff your jewelry once it's cleaned.

Ultrasonic Cleaners
Ultrasonic cleaners are machines that clean jewelry by bombarding them with sound waves. This vibration shakes off dirt, but the vibrations can also cause serious damage. The inclusions in gemstones, especially brittle stones like emeralds, can be greatly enlarged by the shaking, making the stones less attractive and even less valuable. Soft gems like pearls should never be put in an ultrasonic cleaner. Because of the risk, we recommend against using the ultrasonic cleaners now available to consumers unless your jeweler specifically says it won’t cause any damage.

In addition, you can purchase "Anti-Tarnish Strips". Anti-Tarnish Strips are a special absorbent paper that protects gold, silver, copper, nickel, bronze, tin, and brass articles from unsightly discoloration, tarnish, and dulling during storage. They prevent tarnish by absorbing and trapping the sulfides and other pollutants in the air. Simply place strips in a well sealed enclosure along with your cleaned and tarnish free jewelry, and the Anti-Tarnish Strips will prevent tarnish for approximately six months.

Other things you should know about caring for your Jewelry:

• Try to protect all jewelry from sharp blows, harsh chemicals, sunlight and extreme temperatures. 
• Chlorine and related chemicals can severely discolor and damage jewelry as well as loosen stones and settings. 
• Put jewelry on after using cosmetics, hair spray or perfumes to avoid contact with substances and chemicals which may cause damage. 
• Remove rings when working with your hands, such as performing household tasks, gardening and using abrasive particles. 
• Carefully wipe jewelry with a soft chamois or flannel cloth after each wearing to remove oils and salts. This is especially important for pearls. 
• Store jewelry separately so it will not scratch other jewelry. Cultured pearls are best stored in a special chamois pouch because of their softness. Never store Pearls in plastic bags! 
• Storing beaded necklaces flat is highly recommended to reduce stretching.